BYKKO and Transport for New South Wales are launching Australia’s first electric bike share service in Newcastle.

Feel the Energy.
Easy pedalling so you can just enjoy the ride.

How it works

register

1. Register

Click Here to register or simply scan the QR code at the station. If you are already registered, log in through your smartphone.

Tip: You can request a Membership Card via email after signing up to a monthly or concession membership.

select_station

2. Select a station

Find a bike on the map.
Select your station and press “1 bike” if you wish to hire one bike.
Press “2 bike” if you wish to hire two bikes (this option is available for the Pay-As-You-Go plan only).


Tip: You can book a bike up to 15 minutes before you arrive at a station. Simply select a bike at your chosen station, press the BOOK button and your bike will be waiting for you to collect it within 15 minutes. you have to log in to your account when arrive at the station.

release

3. Hire a bike

Step 1 - Generate PIN Code
Generate the Pin Code on your Smartphone
The application will generate a 5-digit PIN code which will remain valid for 2 minutes.

Step 2 - Entering PIN Code
Enter the PIN code on the keypad of the station dock and wait for the dock light flashing green-red and the beep sound.
Remember your PIN code is only valid for 2 minutes.
Refresh the page to generate a new PIN code if you have missed the 2 minutes window.

Step 3 - Release the bike
You will hear a "beep" when the dock is ready to release the bike and the top light will flash red/green for 15 seconds.
During this time the dock is unlocked.
To release the bike, first push the handlebar towards the dock, and then pull out the bike.
After 15 seconds the dock will become locked again.


Tip: If you have missed the 15 second unlock window, don’t worry! All you need to do is generate another PIN code to unlock your e-bike. No extra charges will be placed on your account for the failed attempt.

4. Return the bike

Return the bike to any docking station.

Tip: To return a bike, align your bike squarely in front of the dock.
Push the bike firmly into the locking dock.
The top light on the dock will turn red for a few seconds (indicating that the bike is locked). It will then become green to indicate the bike is available for the next user.

Pricing

Pay As You Go

AUD5.99/30 minutes

  • Valid 24 hours
  • -
  • -
  • Deposit required: $150
Perfect for tourists, visitors or casual riders.
Free to join.
Casual hire rate of $5.99 per half-hour per electric bike, capped at $108 per day.
A pre-authorisation amount of $150 is required. Upon return of the bike to a docking station, we will remove the reservation of funds. The funds are returned to your card after your bank's predetermined period automatically.

Weekly

AUD22.00/week

  • Valid 7 days
  • Unlimited 30-minute trips
  • Additional fees: $5.99 /30 minutes
  • No deposit
Perfect for those taking it easy and not looking for a big commitment.
If your 30 minutes usage time has expired and you keep the bike longer,you will be charged an additional $5.99 / 30 minutes.
If you return the bike to a docking station within 30 minutes, you can benefit from another 30 minutes of free usage later.
A 10 minute waiting period will apply before you can take another bike out and use it again.

Monthly

AUD49.00/month

  • Valid 30 days
  • Unlimited 60-minute trips
  • Additional fees: $3.99 /30 minutes
  • No deposit
Great value monthly membership, it works out at less than $1.65 per day.
If your 60 minutes usage time has expired and you keep the bike longer, you will be charged an additional $3.99 / 30 minutes.
If you return the bike to a docking station within 60 minutes, you can benefit from another 60 minutes of free usage later.
A 10 minute waiting period will apply before you can take another bike out and use it again.

Concession*

AUD24.50/month

  • Valid 30 days
  • Unlimited 30-minute trips
  • Additional fees: $3.99 /30 minutes
  • No deposit
If you’re a student, pensioner or hold a concession card, you’re in luck!
If your 30 minutes usage time has expired and you keep the bike longer, you will be charged an additional $3.99 / 30 minutes.
If you return the bike to a docking station within 30 minutes, you can benefit from another 30 minutes of free usage later.
A 10 minute waiting period will apply before you can take another bike out and use it again.

  • * Please check here if you eligible for a concession transport card. You have 7 days to email us the proof of your concession entitlement otherwise your account will be disabled.
  • Our quoted membership prices include GST.
  • Please read our full Terms and Conditions here.

A few important things to remember

Access to the Service is open to anyone aged 18 years and over. Persons aged between 15-18 years can access the Service as (“Permitted Minors”), provided that the Service is subscribed for by or under the responsibility of their Legal Guardian. Access is denied to any person aged less than 15 years.

Before you can use the Service, you must create a member account through the website and purchase a membership for the Service. The Pay as You Go is free to join, however you are still required to create an account. You must have a valid credit or debit card (Visa or MasterCard) or a PayPal account to purchase a membership and create an account.

Our Pay As You Go plan requires a $150 pre-authorisation deposit, which will be temporarily held on your credit card without taking the funds. Upon return of the bike, we will remove the reservation of funds.The funds are returned to your card after your bank's predetermined period automatically. If the bike is not returned within 24 hours, we have the right to retain the $150 fee.

Your membership will expire at the end of your current membership period. That’s your weekly membership expires after 7 days, and your monthly or concession membership expires after 30 days. You will be able to re-activate your membership, upgrade or downgrade it at the end of your current membership period. But don’t worry - we’ll send you a message to let you know your membership is ending.

Newcastle Electric Bike Sharing On Demand Public Transport Service
- STATIONS MAP -

Please login to your account to check electric bikes availability.

Frequently Asked Questions

FAQ bikes related

1There are no bikes available at the station I want. What do I do?
If all bikes at your nearest station are unavailable, you may wish to consider hiring from a different station. You can use our real-time map found on the homepage to identify other nearby stations and check bike availability.
2The bike station is full and I can’t return my bike. What do I do?
If there are no available bike docks at your chosen station, you have to return the bike to the nearest station. In this instance, you have 10 minutes to return your bike. We advise that, in order to avoid any unforeseen costs, you check dock availability and choose a station before your hire time is up, and leave yourself enough time to reach it. You can use our real-time map found on the homepage to identify other nearby stations and check if there is a dock available. Due to the nature of a public electric bike share scheme, we cannot guarantee station or bike availability at all times. Our real-time map displays how many docks and bikes are available at any of our stations, at any time.
3How long do I have to wait before I can take another bike?
When you lock a BYKKO electric bike back into a docking station, you must wait 10 (ten) minutes before taking another bike. This time is required to ensure adequate charge of the bike battery so you or the next user can enjoy the benefits of an electric bike.
4What happens if my PIN expires, or I miss the 15 second unlocking window?
If, for whatever reason, you fail to release a bike, simply try again. You will not be charged for the failed attempt.
5Do I need to wear a helmet?
The NSW Road Rules enforce helmet laws for cyclists of all ages, in all situations, in order to prevent serious injury from crashes. The NSW Road Rules state that a bicycle rider on roads and road-related areas must wear an approved bicycle helmet securely fitted and fastened. BYKKO will provide helmets with every bike, however BYKKO takes no responsibility if there are no helmets available. BYKKO does not take any responsibility for users’ failure to obey the Road Rules, and any consequences this may have.
6What happens if I choose a bike that is damaged, faulty or unsafe?
If there is anything wrong with your e-bike, simply return it to the dock and report the problem through your smartphone app. You will not be charged for this release. To choose another bike, simple generate a new PIN code and follow the previous steps.
7What happens if I crash, fall, injure myself or damage the bike?
If you are injured or involved in a crash and require urgent help, dial Triple Zero (000) immediately. Always seek appropriate medical attention as you deem required. If the bike has been damaged, has malfunctioned or become faulty during the ride, return the bike to a docking station if you are able to do so. Following this, report it as faulty through the smartphone and email BYKKO using .
8Are the bike seats adjustable?
The bike seats are adjustable and should be fixed to the correct height for you before you start your journey.
Follow the steps below:

  1. Release lever.
  2. Adjust height as required.
  3. Push lever back fully to secure the bike seat.
9Are the electric batteries safe?
Our electric bikes are produced by reputable manufacturers using only top quality Li-Ion polymer cells. Li-Ion Polymer batteries have improved safety; the chargers have fail-safe electronic design and components to prevent overcharging the batteries.
10What is the battery range?
The battery range is up to 70 km depending on the level of usage. The battery is recharged every time the bike is docked back at the docking station. However, if the battery goes flat, you can still use the bike as a normal push bike.
11What happens if my BYKKO bike is stolen?
You shall immediately report any lost or stolen bicycle to the local Police Station or phone the Police Assistance Line on 131 444. If you promptly report a lost or stolen bicycle to us, file a police report with respect to such loss or theft, and forward Us a copy of such police report within five business days of filing such police report, then we may, in our sole discretion, waive our right to charge you fees for a lost or stolen Bicycle. Any use of a Bicycle exceeding the Rental Period with 24 hours shall be deemed a loss or theft of such Bicycle unless and until such Bicycle is found and/or returned to the Bicycle Station. Please read our Terms and Conditions.
12What is an Electric Bicycle or e-Bike?
This is a bicycle that can be powered both by human power and electrical power. Our electric bikes are “pedal assist” or “Pedelec”. Pedal assist mode on electric bicycles means that the bicycle's electric motor only operates while you are pedalling. So, yes, you do have to pedal, however you can choose how hard or how easy you want your ride to be. They are great fun to ride and are easy to use, and the pedal assist feature opens up the world of cycling to some of those previously unable to participate.
13What are the advantages of electric bicycles?
People have various reasons for using electric bicycles and the users come from all walks of life, young and old, fit and less fit, healthy and less healthy. Electric bicycles have many advantages: they make hills flat, they get you there quicker, you can wear whatever you want and not sweat, you can carry more on an e-bike, you can ride further and faster, you'll have more control and confidence on the road, you'll use an e-bike more often, you'll have a big smile on your face...
14How does BYKKO electric bike work?
Electric bikes need to be ‘turned on’ so you can access the power. All our e-bikes have a button on the display “M” that you need to hold down. Press the power button "M" for a second or so and the screen will come to life. Now your bike is ready to ‘ride electric’. To make your bike work, pedal! Your pedalling activates a sensor which turns the motor on. There are a couple of things to be aware of:
  • If you are riding downhill and stop pedalling (ie. Freewheeling) then your motor will stop. Once you get to the bottom and start pedalling again your motor will kick in.
  • If your speed goes above the programmed assistance cut-off point (25km/hr as per Australian regulations), your motor will not work until your speed drops below the cut-off point. You can pedal an electric bike as fast as you want, just like you can on a normal bike, but the motor is programmed to stop providing assistance above 25 km/hr speed.
  • If you use your left brakes, even slightly, this will stop your motor. This is a safety feature and cannot be disabled or bypassed.
15What power levels should I ride in?
For your very first time, select the lowest power level so you can get used to what it feels like. Our electric bikes have 3 levels of power: Low, Medium and High. Start pedalling in Low power mode. You can turn your power up (+) and down (-) while you are riding along, to suit your terrain. You can turn the power off if you don’t want assistance. Simply press the “-“ button until the power assistance turns off.
16How do I change gears?
Our e-bikes have a twist-shift system grip with 3 gears (1,2,3) on the right hand-side of the handlebar. Turn either counter-clockwise to go to a higher and harder gear, or clockwise to go to a lower and easier gear. Hills are where the gears become important. Plan ahead and select a low gear such as gears 1 or 2 so that:
  • Pedalling uphill is less physically demanding.
  • You can turn your pedals easily and activate your motor.
  • You don’t place a lot of strain on the motor. The motors have a safety cut off so could stop while going up a hill if overheating. Incorrect gearing is the number one reason for this, so be mindful of this when choosing gears.
17How can I lock a bike outside the bike station?
If you leave the bicycle unattended at any time for any reason, you are responsible for securing the bicycle using the Lock and Key provided by us to protect against theft of the bicycle. You are also responsible for the ebike throughout your hire, whether you are riding it or leaving it stationary. Lock your bike to a fixed and strong object, in a visible spot. Plug-in the cable into the lock on the left-hand side of the bracket. Take the key out and keep the key with you at all times. When you return to your bike, insert the key, twist it until the lock is open and release the chain. Return the bike to any bike station and push the bike firmly into the bicycle dock.

Please be aware that your trip ends when the bike is returned to a docking station and correctly locked into the bicycle dock.
18Where can I find a helmet?
You can find helmets attached to our fleet of electric bikes. We will also have a stock of helmets placed with participating local businesses. You will be able to find the details and location of these businesses on signs posted on the station terminals. Please note that BYKKO takes no responsibility for helmet use and availability. By law, all cyclists must wear a helmet while riding a bike. BYKKO takes no responsibility for any fines or damages incurred by users choosing to not wear a helmet.

FAQ service related

1How do I register to access the BYKKO service?
Go online at http://app.bykko.com.au to register, or simply scan the QR code at the station. When you sign up for a weekly or monthly membership, you can choose to have an Membership Card mailed to you. In the meantime, you can access the service on your membership by using your Smartphone.
2Can I use a BYKKO bike for more than 24 hours continuous usage?
The public electric bike hire service allows you to rent an electric bike for no more than 24 hours in a single journey. The BYKKO service is designed for short journeys to ensure that the bikes are available for all to use. Any use of a bicycle exceeding the rental period with 24 hours shall be deemed a loss or theft until such bicycle is found and/or returned to the bicycle station.If a bicycle you rent is damaged, lost, or stolen during the Rental Period, then the credit or debit card or bank account associated with your account will be charged at our sole discretion up to $2,000 per damaged, lost or stolen Bicycle. Prior to charging your credit or debit card or bank account we will attempt to contact you, using the contact information you provided in your account. Please read our Terms and Conditions.
3How do I access the bikes by Smartphone?
Go to your selected station and log in to your online account. Press the “1 Bike" button. The application will generate a 5-digit PIN code which will remain valid for 2 minutes. Pick a bike and Enter this PIN code on the keypad of the docking station. Remember your PIN code is only valid for 2 minutes. If unsuccessful, you can repeat the above steps.
4How do I access the bikes using an Membership Card?
Go to your selected station, select a bike and simply tap your Membership Card at the docking terminal.
5Can I purchase a bike pass at a station?
Using your credit or debit card, you can pay online, any time of the day or night, seven days a week. Simply scan the barcode at the station, create an account online and select your preferred subscription/user type (pay as you go, weekly or monthly). Once your payment is successful, you can select a bike and you are ready to go. If you have further questions, please phone the BYKKO Contact Centre on 1300-1-BYKKO (1300 129 556) between 7.00am to 7.00pm, Monday to Friday or email us at , 24 hours per day, 7 days per week.
6Can I use my Opal card to hire a BYKKO bike?
No. You cannot use your Opal card to access BYKKO bikes. However, we are working with Transport for NSW for future implementation.
7When does my plan start?
Your plan starts at the date of payment. E.g. if you selected a weekly plan, your plan will be valid for 7 days from the date of payment, if you selected a monthly plan (full fee or concession), your plan will be valid for 30 days from the payment date. If you select a pay as you go plan, your plan is valid 24 hours.
8What is the pre-authorisation deposit?
The pre-authorisation deposit of $150 is required when you select a Pay as you go plan. The deposit is only debited in the event of failure to return the bike within 24 hours. Please be aware that any use of a bicycle exceeding the rental period with 24 hours shall be deemed a loss or theft of such bicycle unless and until such bicycle is found and/or returned to the bicycle station. In case of a problem, you can contact the Bykko Contact Centre on 1300 1-BYKKO (1300 129 556) between 7.30am and 6.30pm, Monday to Friday or by email at any time.

FAQ membership related

1I am paying for a membership. How do I get a Membership Card?
Simply email us with your membership details and contact details on .
2Can I sign up or collect my Membership Card in person from BYKKO?
Yes. If you select a weekly or monthly membership, you can request an Membership Card. Membership Cards are sent via mail to your nominated address within 5 business days of joining. To ensure timely receipt, please ensure that you supply a correct and up to date postal address at the time of joining. However, you are welcome to collect your Membership Card from our Newcastle office, 810 Hunter Street, Newcastle West NSW 2302, during business hours, from 7.00 AM to 7.00 PM, Monday to Friday.
3How can I cancel my Membership?
To proceed with a full closure of your account you will need to send an email to with a brief declaration authorising us to close your account. Cancelling your membership will permanently close your account, and once closed, the account cannot be re-opened unless you register as a new member. No refund will be provided if you close your account after you have started using the service. If you registered for a weekly or monthly membership and never used a bike you may be eligible for a full refund.
4How can I change my Membership?
You can upgrade or downgrade your membership at any time, by using the "My account" feature at http://app.bykko.com.au .
5Is my membership renewed automatically?
No, your membership will expire at the end of your current membership period. You will be able to re-activate your membership, upgrade or downgrade it at the end of your current membership period. But don’t worry, we’ll send you a reminder when your membership is due to expire.
6How do membership cards work?
If you purchase a Monthly or Concession (Monthly) subscription, you can request a Membership Card which will be sent to you in the mail. To hire a bike, simply go to any station and Tap the Membership Card at any bicycle dock. You will hear a "beep" when the terminal is ready to release the bike. The top light will flash red and green for 15 seconds. To release the bike, first push the handlebar towards the dock, and then pull out the bike. .
7Are the membership cards transferable between people?
We strongly recommend not sharing the membership card with other people. The membership card is linked to your personal credit/debit card or your PayPal account. All the usage fees will be charged to your account, including any extra fees for lost, stolen or damaged ebikes. In addition, as you are the one who entered in an agreement with BYKKO as per our Terms and Conditions, you will be held liable for all bikes taken out under your membership card.
8What do I do while I wait for membership card?
You can still access the bikes using you Smartphone while you wait for your membership card - see How it works section.
9What if I lose my membership card?
If you lose your membership card, you must report it immediately to the BYKKO Contact Centre on 1300 1-BYKKO (1300 129 556) or by email at . We will block the membership card as soon as we receive your notification. Please note you will be responsible for all usage charges prior reporting the lost card, including extra charges for lost, stolen or damaged ebikes.
10How many bikes can I hire?
You can hire maximum of two bikes at a time under the Pay-As-You-Go casual hire. This can be done in one transaction and you will be charged for each bike. You cannot hire more than one bike at a time under a weekly or monthly membership as the free trips are allocated for one bike at a time.