Multiple charges?

Just a heads-up, each time you try to unlock a bike, a pre-authorisation deposit will be held on your credit card. If the unlock doesn’t go through, don’t worry, the deposit will be released. 

It might take a couple of days for your bank to put the money back in your account. Rest assured that you will not be charged for a bike if you couldn’t unlock it.

Please contact us if you want a copy of the deposit released.

Combination lock not working?

If the combination lock isn’t working and you can’t release the bike, don’t force it—sometimes the dials can get stuck or slightly misaligned. Double-check that the numbers are lined up exactly. If it still won’t open, please reach out to the park’s reception team so they can help you out as soon as possible.

If it's possible to arrange a taxi to bring your bike back to the park,  we'll happily reimburse both the taxi fare and bike rental fee and add an extra credit to your wallet. Please contact us for your refund!

Back wheel lock is not working?

This is a pretty common issue and usually happens because the GSM signal in your area isn’t great. To fix it, just follow the steps to install an app on your phone that will help unlock the bike. Make sure your Bluetooth is on and you’re close to the bike before you start.

Instructions for iPhone users.
Instructions for Android users.

If your mobile phone is an iPhone, please follow these steps:

download-on-the-app-store-apple-logo-svgrepo-com

1

Search in App Store for TBA Lock Eyes application or click on download icon.
Start screen CN1

2

Install and start the application.  The language can be changed to English from the top-right button.
Start screen EN1

3

Enter the credentials as in this screenshot.
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4

In the main screen tap “Unlock Test” tile.
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5

Select the lock number from the list. In this case is bike 8601841000928. The bike number is printed unde the QR code located on the back wheel.
Lock password 1

6

Tap "Confirm".
Unlock test

7

At the bottom of the screen tap "Unlock".

If your mobile phone is an Android, please follow these steps:

google-play-badge-logo-svgrepo-com

1

Search in Play Store for BYKKO Lock application or click on download icon.
screenshot3-65 1

2

Install and start the application.  Login with the same username and password used to create the account.
screenshot2-65 1

3

Select the bike number (check last 6 digits printed under the QR code located on the back wheel lock). Tap “UNLOCK” button.